FREQUENTLY ASKED QUESTIONS
Booking & Check-In
Information about bookings, payments and check-in.
What time is check-in and check-out?
Check In 14:00
Check Out 10:00
Do you require a security bond upon check-in?
We require a $250 pre authorisation on your credit card, or a $500 cash bond which will be returned once the room has been inspected.
Is after hours check-in available?
Yes, please contact us prior to arrival. Instructions will be sent to you via text message.
Can I have a late check-out?
Yes, subject to availability. Please enquire at reception to see if we are able to accommodate you. After hours key return is located at the front desk.
When do I have to pay a deposit?
What are the reception hours?
Weekends & Public Holidays: Closed
Can I book theme park tickets at reception?
Services & Facilities FAQ’s
General information about our accommodation services and on-site facilities.
Is there Internet or WiFi access available?
What facilities do you have?
Is there car parking available?
Is all linen provided?
How often are the rooms serviced?
General information about our location.
How close is Surfers Paradise & Broadbeach?
Are there shops or restaurants nearby?
Is there public transport nearby?
Public transport is available just a few minutes walk away, including the brand new Gold Coast Light Railway system. For your convenience, you can use either a go card, visa card or linked smart device to purchase your fare.
Where can I buy groceries locally?
There is a Woolworths in the Oasis shopping mall opposite Victoria Square Apartments.